Front desk staff are efficient and accommodating. Hoang Duy provided great customer services. Kim Anh, manager assistant, demonstrated excellent capacity to anticipate guests’ requirements. First class food at the Le Bistro Restaurant, excellent service, friendly and courteous! Hoang Lam, swimming pool manager, is the most helpful and polite staff with excellent command of English. Great stay, will come back soon for sure.
Huong
maj 2022
Location, hotel brand and the breakfast buffet is the best.
Nathan
augusti 2023
Thi
april 2024
Great Location and Service The hotel’s location was excellent, making it convenient to explore the area. The breakfast buffet was impressive, offering a wide variety of high-quality options. The staff were friendly and helpful throughout our stay. We also enjoyed the attached bar, which was both convenient and offered a great atmosphere for drinks.
Han
januari 2025
The staff was very kind, friendly and always very helpful. The guy who cleaned our room was really good and always smiling.
Sandra
april 2025
Louis is a very nice person we have ever met, this is the first time we come to VN. We dicided to choose another brand of hotel in VN, but Sofitel in China is the best, so that we chose it, and luckily we were right, thanks for Louis. When we arrived at the hotel, this kind guy assited us alot. He took our lugguages, shown us the way to go to the check-in desk, and he always smiled. After the check-in process, he so us the way to go a mini mart, it's named ministop, cause we asked him. But we don't know how to go there and this was at 1 am, we quite scared. And u belived that, he took us to go there, and we just reconigzed he end his shift at 1 am, but he happy to take us to go there. This guy IS AMAZING!!!.Not only he escorted we go there, but also nice to show us how to choose food. If u go Sofitel just meet him. Thank you Louis. Thanks for giving us the good huge imppression.
Zhiying
juli 2023
Excellent all round experience. Staff were extremely friendly and attentive. We paid a little extra for the executive club experience. It was worth every single penny and more.
Mike
januari 2025
The staff were all exceptional. We had access to Club Milleseme, the food and drinks were good. The service from all was first class. Both the day and afternoon teams couldn't do enough for you. Very friendly and professional and all had a sense of humour. One of our group of 4 needed medical attention and the caring attention and help from team leader named Mint was nothing short of fantastic. Mint rang and arranged an appointment with the doctor after 6.30pm,had information of cost as well as location of the medical centre. Great pillows. Good air conditioning.
Grant
maj 2023
The hotel was in a great area in District 1 near the embassies. The staff were exceptional from Tran Huu Nhan (Asst. Food & Beverage Mgr) to Tim on the concierge desk, Tan who looked after the bar and pool. The girls who served in the breakfast room and the 17th Restaurant. The food at night (French) in the 17th Restaurant was to die for. And as for the breakfast - well, it had to be seen to be believed. Everything from Vegemite to ice cream, Chinese, sushi, full western, cheeses and meats, about ten different juices, hot croissants delivered to your table. Unbelievably good and fabulous service.
Dale
mars 2023
The breakfast was amazing! There was so much to choose from I could have eaten there for many hours. All the food was displayed beautifully. The staff walked around the area and continued to offer special foods during my breakfast. The area was delightful to sit in and enjoy my breakfast. The assortment was beyond my imagination.
Beverly
december 2024